We wanted you to know that we value and respect all our members. We will take note of the challenges you are encountering as our only goal for everyone is to make this an easy process. In the meantime, you can follow the instructions below:

With regards to holding both paper and ID, you can actually hold it using the same hand. As long as both your face and the ID is clearly visible and any text, number or photos on the ID must be readable and not covered by your fingers or by the piece of paper. Using your mobile phone, you can set a timer so you can freely take a picture of yourself while you have time to get the materials into your hand. You can have a friend take your picture.