The Help Center portal offers an account that you can log into to see a history of your tickets. This login is different than the backoffice login. When submitting your very first ticket, you should have received an auto reply with an activation link. You must first click on the verification link to validate your account and then you will be able to login.  If you did not receive this email please submit a ticket with this request"

"Resend my Help Center activation email."